Return Policy

If you wish to return your order within 30 days of your original purchase date, go ahead and email us at Sales@HangSmart.com to receive a RA number to start your return.

Orders from outside the continental U.S. are FINAL SALE and cannot be returned or exchanged.

Original shipping and handling charges are non-refundable. You will be responsible for all costs associated with the return shipment. You may use a return label provided. If used, a fee of $9.95 will be deducted from the total cost of the refund. Returns must be sent via USPS, FedEx, or UPS with tracking information and must be insured for the full retail value of the merchandise. Please make sure to package the merchandise securely and safely to avoid damage while in transport. Hang Smart TV will not accept damaged packages and is not responsible for in-transit loss.

Merchandise must be in original and unused condition. Any unauthorized returns will be subject to a 10% restocking fee, the delivery may be refused, and the merchandise could be returned to the sender.

Your refund will be credited back to your original payment method within 5-7 business days, once received by our return department. During the busy holiday season, please allow up to 15 business days to process your return.

Open Box returns:

We understand that sometimes a product may not meet your needs, and we offer a return option with certain conditions. Please be aware that for items returned in an opened condition, a 10% restocking fee of the total item cost will be applied. This fee covers the expense of replacing the box, repackaging materials, and the cost associated with generating a return shipping label. Our goal is to ensure that every customer receives products in brand-new condition, and these measures are necessary to maintain this standard.

For items returned in their original, unopened packaging, we will issue a full refund, minus any service fees or initial shipping costs incurred. However, once a package is opened, we need to enforce this restocking fee to cover our costs for repackaging and preparing the item for resale.

We appreciate your understanding that these policies are in place to offer the highest quality service while managing the costs associated with returns and exchanges.

Priority Processing Refunds

If priority processing is chosen at checkout and you decide to return your order, the priority processing fee WILL NOT be refunded. Priority processing is a service which is rendered at the time our staff boxes and packs your order. Priority processing moves your order to the top of our list and gets your order out to the shipping service before all other orders. Being as this is a service which has been rendered, we cannot grant any refunds on priority processing.

Please note our return policy for items purchased during sales or promotions:

Final Sale Items:
Products purchased during a sale or promotional event, or that utilize a promotional code associated with a holiday sale or event, are considered final sale and are not eligible for return or refund.

Exceptions to the Policy:
In rare cases, if an exception to this policy is made and a return is authorized, please be aware that the customer is responsible for all return shipping fees and the cost of the return shipping label.

Exclusions:
This policy does not apply to our standard discount codes that are provided year-round on our website, such as those obtained through our opt-in spin wheel. Items purchased with these discounts follow our standard return policy, which allows for returns within a specified period as long as the item is in its original condition.

We strive to provide clear and concise policies to ensure a transparent and satisfactory shopping experience. If you have any questions or concerns regarding this policy, please contact our customer service team for assistance.

Wholesale Items:

Wholesale items do not apply to any discount or promotional codes. Any promotional codes that are considered sitewide or may be applied to wholesale items at checkout will be cancelled upon placing the order and we will kindly ask you to resubmit the order excluding any promotional codes. Oftentimes, and based on our system, we are not able to physically exclude a particular code from certain items. So in rare instances, the system will take a code on wholesale items, but we will not accept the sale and have the right to refuse the sale and fulfillment of that sale, as wholesale items are already discounted to reflect B2B pricing.

Bundle Purchase Return Policy:

To maintain our commitment to offering the best value on bundle purchases, please be aware that these sales are final and not eligible for returns or exchanges. This policy helps us sustain the discounted prices and ensure each customer receives the highest quality, new products.

in rare circumstances, we may consider accepting a return. In such cases, the customer is responsible for returning the items to us in their original, unopened condition. The cost of return shipping will also be the customer's responsibility, and an additional restocking fee of 10% of the order total may be applied, which will reflect in the refund. This policy ensures that we can continue offering these exceptional values to all our customers.

Buy this!

I have now hung 5 tvs with hang smart by myself (with the exception of actually getting my 70" up on my wall) I've hung 40" to 70" tvs now...these are the best out there! I will never go to the giant square bracket to hang a TV again! I recommend hang smart to everyone !

Amazingggg

This was so easy to install...I was shocked and it looks phenomenal...as a person of limited skillsets in hang tvs...it was completed in less than 20 minutes literally....

Easy Peasy TV in 20 minutes!

This was so easy to hang. I have over a two dozen tvs hanging in my homes and offices. I figured I would try this out. The cost is similar to an Amazon mount but you will save in time and labor. The quality of the packaging and tools are very poor. I expect to see this improve as they grow.

It took 10 minutes to prep and measure and 10 minutes to hang the tv properly. Now you won’t be able to move or tilt so that’s important.

This is great for airBnb properties that already have power up by the area where the tv is going. Will take no longer than 20 min tops. Ordering two more sets now.

Thank you so much for this awesome review! And we LOVE the videos and photos. With regard to the boxes, we’ve since updated them, and have improved the color guide making it even easier to just set onto the wall with a few thumbtacks. We are always continuing to make the packaging stronger and more improved with every order we place. But we couldn’t be more thrilled that you love it!

Unboxing my HangSmart!

So, I posted these video to show the unboxing of the Hangsmart I receive. It's pretty clever. Every thing is included in the box. They also provide parts for you need to mount it to brick, concrete, or cement. I used it for my drywall.

The packaging is very nice and they explain you how to use very easily. I watched the video on their website. It comes with this color ruler, so you just match colors to install.

I will buy again in the future. Thanks Hangsmart for a great product.

I finally have my TV up!

I absolutely love this product. I bought the bundle (and it came with a really cute jewelry set free gift). I have never had my TV up on the wall. Don't laugh, but it's true. It's the first time I ever attempted to mount a TV onto my wall. I just couldn't believe I stumbled on this product. By far the best purchase I made in a long time! After reading some of their reviews, and trying it myself, I can understand why people love it so much! I felt compelled to send HangSmart a video after installing this wall mount. AH! So proud of myself!

Fast, easy, and effective

I think this might have been the easiest TV I’ve ever put up on the wall - and I have done a lot. If you need to hang a TV, and you can have it flush on the wall, you can’t go wrong with this system.

The best

I can’t believe how easy it was to hang my tv so I bought another one . This is great. I can’t believe I used to pay $150 for someone to put my TV up. It only took me like 15 minutes.

Easiest TV mount ever.

Simple and fast installation.

Super simple

Easy to install. It took us 30 minutes to have our tv on the wall. We had to drill into our brick wall otherwise it would have been much faster

Hang smart

This product is amazing. I hung my TV in no time! So easy to use and works like a charm

So easy

Hung an 85” / 95 pound tv yesterday in 10 minutes, maybe less. So easy and the video showing how to do it was great. Definitely recommend and will likely order another. Only possible issue is the tv hangs so close to the wall that I may have a heat issue with my streaming device!

Second purchase

I am very happy with the ease of installation and use.

Best way to hang a TV

Order the hang smart for my 65 inch and it was the quickest most easiest setup to hang a TV in less than 6 minutes no lie. Great price too. Would highly recommend

Awesome!

Had some reservations about purchasing the hang smart. Took me 15 minutes (ish) to complete and hang a 55 inch vizio on the basement wall. Worked perfect! I worked through the youtube video and not the directions. Works great!! Thank you!!

Awesome!

We hung 4 TVs at my kids houses ranging from 85” to 45”. All within about 40 minutes! Really was pretty easy!!!

Two time purchaser

I have now purchased two of these for my home and I could not be happier. I will now look into their other products.

Easy to instal & tv is still on wall…lol
Great for apartment, not having to have a bunch of holes to fish when I move out.

Awesome TV hanger

This product is so easy and work great! Hung my 85 Samsung with no issues .

Never going back to any other tv mounts again!

Never going back to regular tv mounts again ! I love this product it is EXACTLY as they describe it and just as easy to setup and install on your walls . I have five 75 plus inch tv’s mounted with HANGSMART I can’t say enough about how I love this product! Buy them yall trust me !

This spud needed no studs!

I have the DIY skills of a potato, but even I managed to hang my TV in minutes. I didn’t have to find a stud, which is great because I can’t even find my keys most days. It's like the TV just stuck to the wall by sheer magic. I may or may not have screamed, "I am a GOD" once it was up. Highly recommend if you want to feel like a genius without actually being one.

Exactly As Advertised!!!

All the required parts come in the package. Excellent design and product quality. Couldn’t be happier.

Awesome product

Loved the simplicity and convenience of this product. I hung my tv up in under 10 minutes.

Excellent!

My only complaint was, it took longer to figure out which screws to use for the hooks that go on the back of the TV. Once I figured that out, everything else was easy peasy! The shipping was quick. So glad I purchased two of these. I definitely recommend!

Love it!

I hung my two TVs in under 30 minutes. Excellent mounts!

Best purchase EVER!

I decided to purchase this when I saw the video showing how easy it was. This is the best way to hang your television. I am 64 years old, and after reading the instructions, I could hang my television within 5-10 minutes. It was easy and fast.

Your cart is empty

Your cart

Estimated total

Return Policy

Return Policy

Open Box returns:

Please note our return policy for items purchased during sales or promotions:

Bundle Purchase Return Policy:

Country/region

Return Policy

Return Policy

Open Box returns:

Please note our return policy for items purchased during sales or promotions:

Bundle Purchase Return Policy: