Return Policy

Return Policy

If you wish to return your order within 30 days of your original purchase date, go ahead and email us at Sales@HangSmart.com to receive a RA number to start your return.   

Orders from outside the continental U.S. are FINAL SALE and cannot be returned or exchanged. 

Original shipping and handling charges are non-refundable. You will be responsible for all costs associated with the return shipment. You may use a return label provided. If used, a fee of $9.95 will be deducted from the total cost of the refund. Returns must be sent via USPS, FedEx, or UPS with tracking information and must be insured for the full retail value of the merchandise. Please make sure to package the merchandise securely and safely to avoid damage while in transport. Hang Smart TV will not accept damaged packages and is not responsible for in-transit loss.

Merchandise must be in original and unused condition. Any unauthorized returns will be subject to a 10% restocking fee, the delivery may be refused, and the merchandise could be returned to the sender.

Your refund will be credited back to your original payment method within 5-7 business days, once received by our return department. During the busy holiday season, please allow up to 15 business days to process your return.

Open Box returns:

We understand that sometimes a product may not meet your needs, and we offer a return option with certain conditions. Please be aware that for items returned in an opened condition, a 10% restocking fee of the total item cost will be applied. This fee covers the expense of replacing the box, repackaging materials, and the cost associated with generating a return shipping label. Our goal is to ensure that every customer receives products in brand-new condition, and these measures are necessary to maintain this standard.

For items returned in their original, unopened packaging, we will issue a full refund, minus any service fees or initial shipping costs incurred. However, once a package is opened, we need to enforce this restocking fee to cover our costs for repackaging and preparing the item for resale.

We appreciate your understanding that these policies are in place to offer the highest quality service while managing the costs associated with returns and exchanges.

Priority Processing Refunds

If priority processing is chosen at checkout and you decide to return your order, the priority processing fee WILL NOT be refunded. Priority processing is a service which is rendered at the time our staff boxes and packs your order. Priority processing moves your order to the top of our list and gets your order out to the shipping service before all other orders. Being as this is a service which has been rendered, we cannot grant any refunds on priority processing. 

 

Please note our return policy for items purchased during sales or promotions:

Final Sale Items:
Products purchased during a sale or promotional event, or that utilize a promotional code associated with a holiday sale or event, are considered final sale and are not eligible for return or refund.

Exceptions to the Policy:
In rare cases, if an exception to this policy is made and a return is authorized, please be aware that the customer is responsible for all return shipping fees and the cost of the return shipping label.

Exclusions:
This policy does not apply to our standard discount codes that are provided year-round on our website, such as those obtained through our opt-in spin wheel. Items purchased with these discounts follow our standard return policy, which allows for returns within a specified period as long as the item is in its original condition.

We strive to provide clear and concise policies to ensure a transparent and satisfactory shopping experience. If you have any questions or concerns regarding this policy, please contact our customer service team for assistance.

Wholesale Items: 

Wholesale items do not apply to any discount or promotional codes. Any promotional codes that are considered sitewide or may be applied to wholesale items at checkout will be cancelled upon placing the order and we will kindly ask you to resubmit the order excluding any promotional codes. Oftentimes, and based on our system, we are not able to physically exclude a particular code from certain items. So in rare instances, the system will take a code on wholesale items, but we will not accept the sale and have the right to refuse the sale and fulfillment of that sale, as wholesale items are already discounted to reflect B2B pricing. 

Bundle Purchase Return Policy:

To maintain our commitment to offering the best value on bundle purchases, please be aware that these sales are final and not eligible for returns or exchanges. This policy helps us sustain the discounted prices and ensure each customer receives the highest quality, new products. 

in rare circumstances, we may consider accepting a return. In such cases, the customer is responsible for returning the items to us in their original, unopened condition. The cost of return shipping will also be the customer's responsibility, and an additional restocking fee of 10% of the order total may be applied, which will reflect in the refund. This policy ensures that we can continue offering these exceptional values to all our customers.

Based on 677 reviews
94%
(637)
4%
(28)
1%
(7)
0%
(0)
1%
(5)
Buy this!

I have now hung 5 tvs with hang smart by myself (with the exception of actually getting my 70" up on my wall) I've hung 40" to 70" tvs now...these are the best out there! I will never go to the giant square bracket to hang a TV again! I recommend hang smart to everyone !

Amazingggg

This was so easy to install...I was shocked and it looks phenomenal...as a person of limited skillsets in hang tvs...it was completed in less than 20 minutes literally....

Easy Peasy TV in 20 minutes!

This was so easy to hang. I have over a two dozen tvs hanging in my homes and offices. I figured I would try this out. The cost is similar to an Amazon mount but you will save in time and labor. The quality of the packaging and tools are very poor. I expect to see this improve as they grow.

It took 10 minutes to prep and measure and 10 minutes to hang the tv properly. Now you won’t be able to move or tilt so that’s important.

This is great for airBnb properties that already have power up by the area where the tv is going. Will take no longer than 20 min tops. Ordering two more sets now.

Thank you so much for this awesome review! And we LOVE the videos and photos. With regard to the boxes, we’ve since updated them, and have improved the color guide making it even easier to just set onto the wall with a few thumbtacks. We are always continuing to make the packaging stronger and more improved with every order we place. But we couldn’t be more thrilled that you love it!

Unboxing my HangSmart!

So, I posted these video to show the unboxing of the Hangsmart I receive. It's pretty clever. Every thing is included in the box. They also provide parts for you need to mount it to brick, concrete, or cement. I used it for my drywall.

The packaging is very nice and they explain you how to use very easily. I watched the video on their website. It comes with this color ruler, so you just match colors to install.

I will buy again in the future. Thanks Hangsmart for a great product.

I finally have my TV up!

I absolutely love this product. I bought the bundle (and it came with a really cute jewelry set free gift). I have never had my TV up on the wall. Don't laugh, but it's true. It's the first time I ever attempted to mount a TV onto my wall. I just couldn't believe I stumbled on this product. By far the best purchase I made in a long time! After reading some of their reviews, and trying it myself, I can understand why people love it so much! I felt compelled to send HangSmart a video after installing this wall mount. AH! So proud of myself!

Product is great. Easy installation and keeps my tv flushed against the wall. Highly recommend.

Simple and easy just like the TV

Hard

I did it by myself but I think I didn't get one hanger on the three holes right cuz it is crooked even when before I put tv on it was level

skeptical consumer

I have in the past hung 65" to 85" TVs using the old type of wall mounts using the biggest screws I could find and burying them into the wall studs. So to say the least I was super skeptical about using this new Hang Smart mounting system for my NEW 85" Samsung. Well we did it !!!! and it looks great and was sooooo easy to do. I'm sold and have been recommending Hang Smart to all my friends and family.

Love this product. So easy to install.

This was so easy to do. I will definitely be buying a couple of additional sets to hang my other tv’s. Don’t hesitate to buy this.

Easy Experience!

Only took 15 minutes to line up and hang on the wall. Looks great, nice and flat against the wall. Looking forward to hanging the sound bar underneath.

Love it

I am 65 years old female and wanted my tv off my dresser. Exactly like they said it took me like 5 minutes to install and works perfectly! I bought another one to do the same thing in another room!!

So easy a caveman can do it!!

Super easy to use !! Great directions hung a 55” tv by myself in 10 minutes!

Solid

Made of heavy gauge material. Works well

Amazingly quick and easy!

Quick, easy and amazingly simple to use. Hung a 42” TV by myself in less than 5 min. Worth every penny and saved me from damaging my wall using the old style tv mount. Will buy again.

Easiest TV Mount I've ever hung

Super easy to install and came with clear, detailed instructions. The TV mount feels sturdy and reliable. It made mounting our TV a breeze! Looking forward to buying more for our other rooms. Highly recommend!

And it’s done!

At first it was a little intimidating opening up the box and seeing the bolts, etc. First watch the video, follow, and it’s done! Just make sure to plug in the cables behind before mounting to the hooks make things easier.

Easy to use and very sturdy

The instructions/video are excellent. The hardware is included and the hanging of the TV’s easy. I hung 55 inch TV.

HangSmart - great product and top notch customer service

I ordered the 2-in-1 bundle on 12/3 and paid for expedited shipping. It showed as “lost” by UPS. I contacted HangSmart for resolution. They were immediately responsive - apologized for the shipping issue and quickly resent me a new order. They further went on to refund me for the original expedited shipping cost - and also provided me their multi-function hammer complimentary. The HangSmart product works very well and the video instructions are extremely clear and easy-to-follow. I will definitely be buying more in the future.

So easy

Almost didn't believe the testimonies but hung a 50" TV in my garage in 5 minutes yesterday. Incredibly easy.

From an aesthetic perspective, could be better I wasn't going for any super impressive rotating display and hiding cords. For a simple mount, this is the best option. If you have a routed cavity for boxes, cords, etc go with something more involved but it will be way more expensive with more work.

Just as advertised!

I'm a 50 yo woman and I hung my 55" tv on my bedroom wall by myself, by following along with the instructional video. I only needed help when it came time to actually put the tv on the wall which is the last step. It was so easy using the ruler and level that was included. Providing the many screws and fasteners a plus, plus, plus! No drill needed. I loved it!

Pretty simple to setup

Followed the included instructions and was able to have our tv up on the wall in short order.

Received

Request for review is annoying

Awesome!

Simple and easy. Very clear instruction and EVERYTHING needed to install the product is in the box. Level, measuring tape, color coded template, assortment of universal screws and mounting hardware, nails, spacers etc etc. You’ll just need a hammer and a screwdriver. Start to finish took me about 20 minutes. Excellent design and product.