Return Policy

If you wish to return your order within 30 days of your original purchase date, go ahead and email us at sales@hangsmartv.com to receive a RA number to start your return.

Orders from outside the continental U.S. are FINAL SALE and cannot be returned or exchanged.

Original shipping and handling charges are non-refundable. You will be responsible for all costs associated with the return shipment. You may use a return label provided. If used, a fee of $9.95 will be deducted from the total cost of the refund. Returns must be sent via USPS, FedEx, or UPS with tracking information and must be insured for the full retail value of the merchandise. Please make sure to package the merchandise securely and safely to avoid damage while in transport. Hang Smart TV will not accept damaged packages and is not responsible for in-transit loss.

Merchandise must be in original and unused condition. Any unauthorized returns will be subject to a 10% restocking fee, the delivery may be refused, and the merchandise could be returned to the sender.

Your refund will be credited back to your original payment method within 5-7 business days, once received by our return department. During the busy holiday season, please allow up to 15 business days to process your return.

Open Box returns:

We understand that sometimes a product may not meet your needs, and we offer a return option with certain conditions. Please be aware that for items returned in an opened condition, a 10% restocking fee of the total item cost will be applied. This fee covers the expense of replacing the box, repackaging materials, and the cost associated with generating a return shipping label. Our goal is to ensure that every customer receives products in brand-new condition, and these measures are necessary to maintain this standard.

For items returned in their original, unopened packaging, we will issue a full refund, minus any service fees or initial shipping costs incurred. However, once a package is opened, we need to enforce this restocking fee to cover our costs for repackaging and preparing the item for resale.

We appreciate your understanding that these policies are in place to offer the highest quality service while managing the costs associated with returns and exchanges.

Priority Processing Refunds

If priority processing is chosen at checkout and you decide to return your order, the priority processing fee WILL NOT be refunded. Priority processing is a service which is rendered at the time our staff boxes and packs your order. Priority processing moves your order to the top of our list and gets your order out to the shipping service before all other orders. Being as this is a service which has been rendered, we cannot grant any refunds on priority processing.

Please note our return policy for items purchased during sales or promotions:

Final Sale Items:
Products purchased during a sale or promotional event, or that utilize a promotional code associated with a holiday sale or event, are considered final sale and are not eligible for return or refund.

Exceptions to the Policy:
In rare cases, if an exception to this policy is made and a return is authorized, please be aware that the customer is responsible for all return shipping fees and the cost of the return shipping label.

Exclusions:
This policy does not apply to our standard discount codes that are provided year-round on our website, such as those obtained through our opt-in spin wheel. Items purchased with these discounts follow our standard return policy, which allows for returns within a specified period as long as the item is in its original condition.

We strive to provide clear and concise policies to ensure a transparent and satisfactory shopping experience. If you have any questions or concerns regarding this policy, please contact our customer service team for assistance.

Wholesale Items:

Wholesale items do not apply to any discount or promotional codes. Any promotional codes that are considered sitewide or may be applied to wholesale items at checkout will be cancelled upon placing the order and we will kindly ask you to resubmit the order excluding any promotional codes. Oftentimes, and based on our system, we are not able to physically exclude a particular code from certain items. So in rare instances, the system will take a code on wholesale items, but we will not accept the sale and have the right to refuse the sale and fulfillment of that sale, as wholesale items are already discounted to reflect B2B pricing.

Bundle Purchase Return Policy:

To maintain our commitment to offering the best value on bundle purchases, please be aware that these sales are final and not eligible for returns or exchanges. This policy helps us sustain the discounted prices and ensure each customer receives the highest quality, new products.

in rare circumstances, we may consider accepting a return. In such cases, the customer is responsible for returning the items to us in their original, unopened condition. The cost of return shipping will also be the customer's responsibility, and an additional restocking fee of 10% of the order total may be applied, which will reflect in the refund. This policy ensures that we can continue offering these exceptional values to all our customers.

Amazingggg

This was so easy to install...I was shocked and it looks phenomenal...as a person of limited skillsets in hang tvs...it was completed in less than 20 minutes literally....

Easy Peasy TV in 20 minutes!

This was so easy to hang. I have over a two dozen tvs hanging in my homes and offices. I figured I would try this out. The cost is similar to an Amazon mount but you will save in time and labor. The quality of the packaging and tools are very poor. I expect to see this improve as they grow.

It took 10 minutes to prep and measure and 10 minutes to hang the tv properly. Now you won’t be able to move or tilt so that’s important.

This is great for airBnb properties that already have power up by the area where the tv is going. Will take no longer than 20 min tops. Ordering two more sets now.

Thank you so much for this awesome review! And we LOVE the videos and photos. With regard to the boxes, we’ve since updated them, and have improved the color guide making it even easier to just set onto the wall with a few thumbtacks. We are always continuing to make the packaging stronger and more improved with every order we place. But we couldn’t be more thrilled that you love it!

Unboxing my HangSmart!

So, I posted these video to show the unboxing of the Hangsmart I receive. It's pretty clever. Every thing is included in the box. They also provide parts for you need to mount it to brick, concrete, or cement. I used it for my drywall.

The packaging is very nice and they explain you how to use very easily. I watched the video on their website. It comes with this color ruler, so you just match colors to install.

I will buy again in the future. Thanks Hangsmart for a great product.

I finally have my TV up!

I absolutely love this product. I bought the bundle (and it came with a really cute jewelry set free gift). I have never had my TV up on the wall. Don't laugh, but it's true. It's the first time I ever attempted to mount a TV onto my wall. I just couldn't believe I stumbled on this product. By far the best purchase I made in a long time! After reading some of their reviews, and trying it myself, I can understand why people love it so much! I felt compelled to send HangSmart a video after installing this wall mount. AH! So proud of myself!

It was easy to install and my tv is still on the wall!

So easy I did from my wheelchair

Very simple instructions. Determined height, pinned the level after measuring distance and color, nailed the brackets to drywall and hung the TV. I use a wheelchair and other than one short stand to hang level and nail brackets , the TV could be hung completely from a wheelchair depending on height needed and size of TV

That’s Incredible! So thrilled you are happy with the product. We hope you enjoy your new HangSmart! We’re really happy to read your review. Enjoy it.

Love it

Easy directions to follow. Easy to install and much cheaper than traditional method. Best part is if I move it’s crazy simple to take with me and there’s minimal damage to the wall.

Great Idea!!!

I have to admit this was a great idea. Considering I use the picture hooks that are a smaller version of this. This was quick and easy! Having the assorted screws available, was great. I have multiple tv's sizes, the bundle pack I ordered worked perfect. I'll be ordering another bundle pack in the near future!

Awesome product!

This was so easy to install but the wall outlet was a little rough because of the insulation in the wall but that was expected so I knew what I was in for! Super easy to install, complete install took about 45 mins because I had to move cables around. Had my wife help and she was shocked at how easy it was! Will definitely be ordering another 2 sets!

As easy as advertised!

HangSmart was as easy to install as promised. My only hang up is it sucks the tv so close to the wall it leaves no room for plugs to be hidden. Now I have to figure out how to hide the cords and wires…

Works great!

Great product! I am so glad I found this product, it was so easy to use and install. The kit came with everything that was needed and I was able to install and hang the TV all by myself. It looks great, feel secure, and I would highly recommend. Wish I had known about this product when I hung my other tv.

Fantastic Product, Highly Recommend!!!

I recently purchased two of these to mount TV’s in my basement/bar area. In total I hung five TV’s. The other three had existing mounts. The big/bulky traditional mounts were a total pain, these mounts took mere seconds and look fantastic. I’ll never use traditional mounts ever again.

The item was never delivered and UPS and USPS were of NO help with tracking or obtaining a refund - $100 wasted

Awesome!

Was able to hang a 65inch and 55inch tv by myself. Great part about not having to find studs is it’s super easy to center with the room. It really did only take me 3 minutes per tv.

Best Wall Mount Ever

Bought this because I did not want to pay extra and wait for someone to come over and mount my new tv. Took me about 15 minutes and it was so easy. I highly recommend and will use again

Received my order quickly and can say it was very easy to install, worked exactly as advertised. The hardest part was measuring where to install it. I highly recommend purchasing this product.

Easy and quick!!!

Buy buy buy! It’s a great product

Absolute genius!

This device holds more 50 lb TV with no problem whatsoever. It looks great and is an infinite improvement over the old fashioned arms that had to be bolted to the studs. Anyone looking for a more aesthetic appearance for their TV should absolutely buy this device.

Super GREAT product! Bought 3 and they were super easy to install! Took me 20 mins each TV. Would definitely buy this again

Great for that “Non-Handyman” person! The instructions were Easy to follow and the product worth every penny! It’s holding our 86in tv

Did use the studs to secure the mount but it was super easy to install. Ordered a second one for the guest bedroom!

I used it to put our tv outside!

Super easy to install

The color coded strip makes it easy and painless to install and I have no doubts about the strength of the product despite its lightweight design. Wonderful product.

Amazing

I will never hang a TV again without this kit. I have hung probably 30 TV’s in my life and it was never as easy as this in only 10 minutes by myself

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Return Policy

Return Policy

Open Box returns:

Please note our return policy for items purchased during sales or promotions:

Bundle Purchase Return Policy:

Country/region

Return Policy

Return Policy

Open Box returns:

Please note our return policy for items purchased during sales or promotions:

Bundle Purchase Return Policy: