Return Policy

HangSmart® Return Policy

We’re confident you’ll love our patented no-stud DIY mounts! But we know sometimes things don’t work out. If you are not satisfied with your order, we’ll gladly accept returns for a refund within 30 days of the delivery date. Please note that orders past the 30-day window are no longer eligible for refund or exchange.

How to Return Your Order

To ensure smooth processing, please follow these steps:

• Products must be unused and in the same condition you received them.
• Include a receipt/proof of purchase (such as your order confirmation email) or the return form included with your shipment.
• Use protective packaging (e.g., original packaging, styrofoam, or filler material) to prevent damage in transit.
• Return shipping costs are the buyer’s responsibility (non-refundable). We recommend tracked shipping and/or insurance for items over $75.
• Shipping costs paid at checkout are non-refundable.
• Keep a copy of your tracking number for reference.

Return Address

Please send all returns to:

HangSmart, c/o Returns
3790 Alex Muxo Blvd,

 Homestead, FL 33035

Returns Will Not Be Accepted If:

• Items are not in original condition, damaged, or missing parts (not due to our error).
• Items are returned without proper protective packaging.
• Proof of purchase is not included.
• Orders exceed the 30-day return window.
• Items are lost, damaged, or stolen during transit back to us.
• Items were purchased on final sale (e.g., promotional or clearance items).

Processing & Refunds

• Drop your return package off at USPS, UPS, or FedEx.
• Once received, please allow 7–10 business days for processing.
• Approved refunds will be credited back to your original payment method. Depending on your credit card company, posting may take additional billing cycles.

Exchanges

At this time, we are unable to process direct exchanges. If you’d like a different product or color, please place a new order and return the original item. Refunds will be processed once your return is received.

Gift Returns

• If the gift was shipped directly to you: you will receive store credit in the form of a gift certificate.
• If the gift was purchased and shipped to someone else: refunds will be issued to the original purchaser.

Refunds are typically credited back to your original payment method within 5–7 business days after our return department receives your item. During peak holiday seasons, please allow up to 15 business days. Please note that actual posting to your account may take additional billing cycles depending on your credit card provider.

Open Box returns:

We understand that sometimes a product may not meet your needs, and we offer a return option with certain conditions. Please be aware that for items returned in an opened condition, a 10% restocking fee of the total item cost will be applied. This fee covers the expense of replacing the box, repackaging materials, and the cost associated with generating a return shipping label. Our goal is to ensure that every customer receives products in brand-new condition, and these measures are necessary to maintain this standard.

For items returned in their original, unopened packaging, we will issue a full refund, minus any service fees or initial shipping costs incurred. However, once a package is opened, we need to enforce this restocking fee to cover our costs for repackaging and preparing the item for resale.

We appreciate your understanding that these policies are in place to offer the highest quality service while managing the costs associated with returns and exchanges.

Priority Processing Refunds

If priority processing is chosen at checkout and you decide to return your order, the priority processing fee WILL NOT be refunded. Priority processing is a service which is rendered at the time our staff boxes and packs your order. Priority processing moves your order to the top of our list and gets your order out to the shipping service before all other orders. Being as this is a service which has been rendered, we cannot grant any refunds on priority processing. 

Please note our return policy for items purchased during sales or promotions:

Final Sale Items:
Products purchased during a sale or promotional event, or that utilize a promotional code associated with a holiday sale or event, are considered final sale and are not eligible for return or refund. Holiday promotional codes = final sale, while standard evergreen codes = normal return policy.

Exceptions to the Policy:
In rare cases, if an exception to this policy is made and a return is authorized, please be aware that the customer is responsible for all return shipping fees and the cost of the return shipping label.

Exclusions:
This policy does not apply to our standard discount codes that are provided year-round on our website, such as those obtained through our opt-in spin wheel. Items purchased with these discounts follow our standard return policy, which allows for returns within a specified period as long as the item is in its original condition.

We strive to provide clear and concise policies to ensure a transparent and satisfactory shopping experience. If you have any questions or concerns regarding this policy, please contact our customer service team for assistance.

Wholesale Items: 

Wholesale items do not apply to any discount or promotional codes. Any promotional codes that are considered sitewide or may be applied to wholesale items at checkout will be cancelled upon placing the order and we will kindly ask you to resubmit the order excluding any promotional codes. Oftentimes, and based on our system, we are not able to physically exclude a particular code from certain items. So in rare instances, the system will take a code on wholesale items, but we will not accept the sale and have the right to refuse the sale and fulfillment of that sale, as wholesale items are already discounted to reflect B2B pricing. 

Bundle Purchase Return Policy:

To maintain our commitment to offering the best value on bundle purchases, please be aware that these sales are final and not eligible for returns or exchanges. This policy helps us sustain the discounted prices and ensure each customer receives the highest quality, new products. 

in rare circumstances, we may consider accepting a return. In such cases, the customer is responsible for returning the items to us in their original, unopened condition. The cost of return shipping will also be the customer's responsibility, and an additional restocking fee of 10% of the order total may be applied, which will reflect in the refund. This policy ensures that we can continue offering these exceptional values to all our customers.