HangSmart Shipping Protection FAQ's

HANGSMART PACKAGE & SHIPPING PROTECTION FAQ's

 

What is the HangSmart Package Protection?  Package Protection is a package protection solution (offered to you at checkout) that helps cover your order if it gets lost, stolen, or damaged during transit. We offer this protection to our customers as an added item/service at checkout.

Where is My Order? Once fulfilled, a shipping confirmation with tracking will be emailed. You can also track your package and receive real-time notifications on its estimated delivery. 

How Does Our Protection Service Work? If your order ends up lost, damaged, or stolen, our expert support team helps ensure that your order gets replaced or refunded as preferred (and as soon as possible). Claims are typically reviewed within 1-2 business days.

How Are Refunds or Reorders Processed?

  • Refunds: We cover the subtotal of the order. Shipping costs, taxes, and additional fees are not included.
  • Replacements: We'll replace the exact items you had in your order. Unavailable items will be refunded, and we'll cover the cost, including shipping and taxes.

When Should I File a Claim?

  • Marked As Delivered (Stolen): Claims are reviewed within specific time frames.
  • Stuck In Transit (Lost): Different guidelines apply to domestic and international orders.
  • Damaged: Claims for damaged items require photos and must be filed within a set period.

What if My Order Never Arrives or is Stolen? If your order hasn't arrived, please file a claim with us by emailing sales@hangsmarttv.com

What if My Order Arrives Damaged? If it's damaged, please take photos of the item and packaging, and file a claim through our support at sales@hangsmarttv.com

How Do I File a Claim for my Lost, Damaged, or Stolen Order? You can file a shipping issue through our app or website using your order number and email address. To file claims, contact sales@hangsmarttv.com

What are Our Terms and Conditions? Our terms and conditions are listed on our website.

Based on 636 reviews
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Buy this!

I have now hung 5 tvs with hang smart by myself (with the exception of actually getting my 70" up on my wall) I've hung 40" to 70" tvs now...these are the best out there! I will never go to the giant square bracket to hang a TV again! I recommend hang smart to everyone !

Amazingggg

This was so easy to install...I was shocked and it looks phenomenal...as a person of limited skillsets in hang tvs...it was completed in less than 20 minutes literally....

Easy Peasy TV in 20 minutes!

This was so easy to hang. I have over a two dozen tvs hanging in my homes and offices. I figured I would try this out. The cost is similar to an Amazon mount but you will save in time and labor. The quality of the packaging and tools are very poor. I expect to see this improve as they grow.

It took 10 minutes to prep and measure and 10 minutes to hang the tv properly. Now you won’t be able to move or tilt so that’s important.

This is great for airBnb properties that already have power up by the area where the tv is going. Will take no longer than 20 min tops. Ordering two more sets now.

Thank you so much for this awesome review! And we LOVE the videos and photos. With regard to the boxes, we’ve since updated them, and have improved the color guide making it even easier to just set onto the wall with a few thumbtacks. We are always continuing to make the packaging stronger and more improved with every order we place. But we couldn’t be more thrilled that you love it!

Unboxing my HangSmart!

So, I posted these video to show the unboxing of the Hangsmart I receive. It's pretty clever. Every thing is included in the box. They also provide parts for you need to mount it to brick, concrete, or cement. I used it for my drywall.

The packaging is very nice and they explain you how to use very easily. I watched the video on their website. It comes with this color ruler, so you just match colors to install.

I will buy again in the future. Thanks Hangsmart for a great product.

I finally have my TV up!

I absolutely love this product. I bought the bundle (and it came with a really cute jewelry set free gift). I have never had my TV up on the wall. Don't laugh, but it's true. It's the first time I ever attempted to mount a TV onto my wall. I just couldn't believe I stumbled on this product. By far the best purchase I made in a long time! After reading some of their reviews, and trying it myself, I can understand why people love it so much! I felt compelled to send HangSmart a video after installing this wall mount. AH! So proud of myself!

Great product ! Very easy to install .

Awesome TV Mounts

Incredibly simple and quick! Love it!

Easy as Pie!

Had been looking forward to this purchase for some time. Had a 55” TV to hang in our loft that I wanted to fit flush instead of the bulky and ugly typical mounting systems. This is surely amazing. Was able to take my time, read, and then hang all within ten minutes. Highly recommended!

As easy as advertised!

Easiest thing ever, love it! Took no time at all and just followed the video instructions and everything went smooth.

Amazing and simple product!

This product is a blessing. They made it so easy to hang any screen flat on the wall. Best part is the hook design has a strong curved lip so you can tilt the screen from bottom out as far as you want and not worry about it falling off the hook so you can plug wires etc. it even came with bumper to make the screen sit flat and even. Great product!

Vary easy

Love this product. Hung my 65 inch tv in about 15 mins. I only needed help to lift it above the fireplace.

EASY EASY EASY installation!!!

This is the BEST!! The easiest installation process ever. We hung a 55" TV with no problem. SO SIMPLE!! I loved the color coded strip and the level! Brilliant!

Awesome

What a fantastic product. So easy to install and everything you need is included. Would reccomend and buy again.

Easy Peasy

As a non-tech/non-manual labor girly, this was an easy process. Even my 4 year old was able to help and put up the three units. Highly recommended.

This is soo awesome! I literally have all my tv
On this! And one do them is an 85 inch! Works great! I highly recommend! Just use ur own level the one included not too great

My husband didn’t throw a tantrum!

Does your husband throw a tantrum when he has to build, hang or fix something? Well, my husband does - every.single.time. EXCEPT for when he used HangSmart to hang our tv in our new home. So I bought 3 more and now EVERY tv in my home is hung with HangSmart. So easy, my husband did it BY HIMSELF…no cursing, or throwing/breaking something because it ended crooked or falling off the wall because it wasn’t installed correctly or wasn’t strong enough. This product may have saved my marriage!

This is by far one of the funniest/best reviews to come in. You win the internet this week! 😍. This is great!

Used it on a 50in qled

So I was skeptical on this, and thought why not try it on my 50in. And after a week, it's up and no issuse. And it was that easy to put up. I'm getting a new tv soon so I'll prob get another one.

S
Screen & Sound Bundle
Scott Deischl
Make sure where the holes are

This was my third HangSmart setup so I didn’t think twice about where the top holes were. After installing, which is extremely easy, stepped back to admire my work and noticed I could see the hangers over the top of the tv. About half of the hanger is exposed. Too late to do anything at this point so make sure there is enough room from the top set of bolt holes.

Works great

I was skeptical but the reviews were great and didn't lie. We hung an older heavy flat screen on the wall without locating any studs. It looks great & was easy to do. Thanks!

Awesome

Kinda got confused on where to insert the nails on the bracket. But once I reviewed a few of the videos, I was done in minutes. A 65 inch TV mounted and good to go.

So Easy!!!

This was so easy, wish they had it years ago. I hung a 55" TV without anyone else around and it took about 10 minutes including gathering my tools. Will definitely use in the future if I hang another TV.

So easy, I bought a second one!

Awesome! I was able to install my 65” TV in less than 30 min! So easy, I bought a second one!

Great product.

Works great and is a great option if you are renting a place.

It works as stated and is very easy to install! I’ve been wanting my large TV mounted for years but did not want to hang a heavy bracket!

Genius and well packaged

This is super easy to install, and very well organized, packaged and all the thought gone into this means they have everything for most any mounting surface in the box.