HangSmart Shipping Protection FAQ's

HANGSMART PACKAGE & SHIPPING PROTECTION FAQ's

 

What is the HangSmart Package Protection?  Package Protection is a package protection solution (offered to you at checkout) that helps cover your order if it gets lost, stolen, or damaged during transit. We offer this protection to our customers as an added item/service at checkout.

Where is My Order? Once fulfilled, a shipping confirmation with tracking will be emailed. You can also track your package and receive real-time notifications on its estimated delivery. 

How Does Our Protection Service Work? If your order ends up lost, damaged, or stolen, our expert support team helps ensure that your order gets replaced or refunded as preferred (and as soon as possible). Claims are typically reviewed within 1-2 business days.

How Are Refunds or Reorders Processed?

  • Refunds: We cover the subtotal of the order. Shipping costs, taxes, and additional fees are not included.
  • Replacements: We'll replace the exact items you had in your order. Unavailable items will be refunded, and we'll cover the cost, including shipping and taxes.

When Should I File a Claim?

  • Marked As Delivered (Stolen): Claims are reviewed within specific time frames.
  • Stuck In Transit (Lost): Different guidelines apply to domestic and international orders.
  • Damaged: Claims for damaged items require photos and must be filed within a set period.

What if My Order Never Arrives or is Stolen? If your order hasn't arrived, please file a claim with us by emailing sales@hangsmarttv.com

What if My Order Arrives Damaged? If it's damaged, please take photos of the item and packaging, and file a claim through our support at sales@hangsmarttv.com

How Do I File a Claim for my Lost, Damaged, or Stolen Order? You can file a shipping issue through our app or website using your order number and email address. To file claims, contact sales@hangsmarttv.com

What are Our Terms and Conditions? Our terms and conditions are listed on our website.

Based on 700 reviews
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Buy this!

I have now hung 5 tvs with hang smart by myself (with the exception of actually getting my 70" up on my wall) I've hung 40" to 70" tvs now...these are the best out there! I will never go to the giant square bracket to hang a TV again! I recommend hang smart to everyone !

Amazingggg

This was so easy to install...I was shocked and it looks phenomenal...as a person of limited skillsets in hang tvs...it was completed in less than 20 minutes literally....

Easy Peasy TV in 20 minutes!

This was so easy to hang. I have over a two dozen tvs hanging in my homes and offices. I figured I would try this out. The cost is similar to an Amazon mount but you will save in time and labor. The quality of the packaging and tools are very poor. I expect to see this improve as they grow.

It took 10 minutes to prep and measure and 10 minutes to hang the tv properly. Now you won’t be able to move or tilt so that’s important.

This is great for airBnb properties that already have power up by the area where the tv is going. Will take no longer than 20 min tops. Ordering two more sets now.

Thank you so much for this awesome review! And we LOVE the videos and photos. With regard to the boxes, we’ve since updated them, and have improved the color guide making it even easier to just set onto the wall with a few thumbtacks. We are always continuing to make the packaging stronger and more improved with every order we place. But we couldn’t be more thrilled that you love it!

Unboxing my HangSmart!

So, I posted these video to show the unboxing of the Hangsmart I receive. It's pretty clever. Every thing is included in the box. They also provide parts for you need to mount it to brick, concrete, or cement. I used it for my drywall.

The packaging is very nice and they explain you how to use very easily. I watched the video on their website. It comes with this color ruler, so you just match colors to install.

I will buy again in the future. Thanks Hangsmart for a great product.

I finally have my TV up!

I absolutely love this product. I bought the bundle (and it came with a really cute jewelry set free gift). I have never had my TV up on the wall. Don't laugh, but it's true. It's the first time I ever attempted to mount a TV onto my wall. I just couldn't believe I stumbled on this product. By far the best purchase I made in a long time! After reading some of their reviews, and trying it myself, I can understand why people love it so much! I felt compelled to send HangSmart a video after installing this wall mount. AH! So proud of myself!

Worked exactly as advertised

The instructions were perfect and the video really helped to better understand the simple steps for installation. I am very pleased with my hangsmart purchase. Thank you.

L
Shipping Protection
Linda Barker
New House

We ordered these for our new house and will be installing them next week and will update the review at that time…

That was the easiest install I’ve ever done. Good for flat mount. If you want tilt or swivel it won’t work.

Seriously, so easy!

I had my TV on the wall in under 20 minutes and I didn't have to damage my wall or worry about finding studs. So easy!

65” TV hung with ease!!

What a great product! Very easy to install by following the detailed instruction video. I hung a 65” Samsung flat screen on a plaster wall with no issues.

Great system.

We hung a 65” tv in less than 15 minutes. Packaging and instructions were comprehensive and clear. Would definitely use again.

Easy

Was easy enough to hang, my only concern will be is if my son ever moves his room around and wants his tv moved, is all the nail holes and thumb tack holes that will be on the wall it’s currently on. 12 in total.

Amazing

This product was easy to install and sturdy with clear instructions. I would recommend 10 out of 10

As advertised

So far this thing is everything they say it is. Simple and easy to install. I’d recommend

Happy "Hanger"

Space-saving, cost-efficient, and simple process to complete the task of hanging a 55" TV! I recommend the Hang Smart DIY TV mount to anyone!

Couldn't be Easier!!!

This thing is amazing and soooo easy. The only reason I couldn't do it by myself is because it was an 85".( in drywall only)
A couple of things. MAKE SURE YOUR LEVEL IS DEAD CENTER BUBBLE, and that your mounting template is tight. Since it's two brackets , if one is off even a millimeter, your TV will be crooked. I used the spacers so the TV would angle down just a bit from the top. Worked perfectly
Fantastic product!!!! Well engineered and well made. A superb value
Just have to hide the wires after the HT installation

Great product

Was simple, fast, easy install. Easiest tv hangingvsystem

So easy to hang and looks great!

Only took a few minutes to hang. Wish I had found these products sooner.

A
Shipping Protection
Angela Williams
Great product

This product is a game changer. It was easy to assemble, everything I needed was included. I would definitely buy again.

Fantastic Mount

I absolutly love this T.V. mount! So easy to install and very secure.

Love

Love my tools, they worked Fantastically!