HangSmart Shipping Protection FAQ's

HANGSMART PACKAGE & SHIPPING PROTECTION FAQ's

 

What is the HangSmart Package Protection?  Package Protection is a package protection solution (offered to you at checkout) that helps cover your order if it gets lost, stolen, or damaged during transit. We offer this protection to our customers as an added item/service at checkout.

Where is My Order? Once fulfilled, a shipping confirmation with tracking will be emailed. You can also track your package and receive real-time notifications on its estimated delivery. 

How Does Our Protection Service Work? If your order ends up lost, damaged, or stolen, our expert support team helps ensure that your order gets replaced or refunded as preferred (and as soon as possible). Claims are typically reviewed within 1-2 business days.

How Are Refunds or Reorders Processed?

  • Refunds: We cover the subtotal of the order. Shipping costs, taxes, and additional fees are not included.
  • Replacements: We'll replace the exact items you had in your order. Unavailable items will be refunded, and we'll cover the cost, including shipping and taxes.

When Should I File a Claim?

  • Marked As Delivered (Stolen): Claims are reviewed within specific time frames.
  • Stuck In Transit (Lost): Different guidelines apply to domestic and international orders.
  • Damaged: Claims for damaged items require photos and must be filed within a set period.

What if My Order Never Arrives or is Stolen? If your order hasn't arrived, please file a claim with us by emailing sales@hangsmarttv.com

What if My Order Arrives Damaged? If it's damaged, please take photos of the item and packaging, and file a claim through our support at sales@hangsmarttv.com

How Do I File a Claim for my Lost, Damaged, or Stolen Order? You can file a shipping issue through our app or website using your order number and email address. To file claims, contact sales@hangsmarttv.com

What are Our Terms and Conditions? Our terms and conditions are listed on our website.

Based on 714 reviews
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Buy this!

I have now hung 5 tvs with hang smart by myself (with the exception of actually getting my 70" up on my wall) I've hung 40" to 70" tvs now...these are the best out there! I will never go to the giant square bracket to hang a TV again! I recommend hang smart to everyone !

Amazingggg

This was so easy to install...I was shocked and it looks phenomenal...as a person of limited skillsets in hang tvs...it was completed in less than 20 minutes literally....

Easy Peasy TV in 20 minutes!

This was so easy to hang. I have over a two dozen tvs hanging in my homes and offices. I figured I would try this out. The cost is similar to an Amazon mount but you will save in time and labor. The quality of the packaging and tools are very poor. I expect to see this improve as they grow.

It took 10 minutes to prep and measure and 10 minutes to hang the tv properly. Now you won’t be able to move or tilt so that’s important.

This is great for airBnb properties that already have power up by the area where the tv is going. Will take no longer than 20 min tops. Ordering two more sets now.

Thank you so much for this awesome review! And we LOVE the videos and photos. With regard to the boxes, we’ve since updated them, and have improved the color guide making it even easier to just set onto the wall with a few thumbtacks. We are always continuing to make the packaging stronger and more improved with every order we place. But we couldn’t be more thrilled that you love it!

Unboxing my HangSmart!

So, I posted these video to show the unboxing of the Hangsmart I receive. It's pretty clever. Every thing is included in the box. They also provide parts for you need to mount it to brick, concrete, or cement. I used it for my drywall.

The packaging is very nice and they explain you how to use very easily. I watched the video on their website. It comes with this color ruler, so you just match colors to install.

I will buy again in the future. Thanks Hangsmart for a great product.

I finally have my TV up!

I absolutely love this product. I bought the bundle (and it came with a really cute jewelry set free gift). I have never had my TV up on the wall. Don't laugh, but it's true. It's the first time I ever attempted to mount a TV onto my wall. I just couldn't believe I stumbled on this product. By far the best purchase I made in a long time! After reading some of their reviews, and trying it myself, I can understand why people love it so much! I felt compelled to send HangSmart a video after installing this wall mount. AH! So proud of myself!

It is everything promised!

It is unbelievable how easy this was to use. It is one of the best products I have ever used!!!

Great product

Product is just as advertised. Simple, clear instructions. Jung up a 65" TV in minutes. I'll be ordering 2 more for TVs in other rooms.

Great product

This is an amazing product. The TV was hung in less than 10 minutes. I loved it so much that I got the sound bar hanger which is equally as great. Would highly recommend both products!

The Best Product Out There!!

When I tell you I wish this product was around or wish I would have heard about this product 7-10 yrs ago…the amount of money I would have saved!!! It was as simple as 1-2-3, to hang my 65 inch tv up by myself (with the help of a friend to lift the tv) I was excited and amazed at how well this product holds my tv…and without using the stud!!! I just recently bought the soundbar mount but haven’t hung it up yet…but can’t wait to get it up!

So easy

Easy install. Reliable and worth it

L
Screen & Sound Bundle
Leigha Hentschel
LOVE OUR HANGSMART!!

We love our new HangSmart tv mounts. They were so easy to install and hold all 3 of our tvs up perfectly, including our 85" tv. We will never go back to old mounts again.

Best in the world.

I love your product. I'm using the second one for another T. V in my apartment.

Works well, hung 3 tvs w no issues.

Does what it says. Space behind the TV is tight but that’s what you’re paying for. Looks clean, easy install. Was a little hesitant hanging a few expensive tvs but feel confident about it holding up. Used the hang smart speaker mount as well

The best

This is the best product I find it makes the rooms organize it is very discrete I am not finished still have on more room to do .
This is a very great product don’t exit to buy it I have the hook for the tv the trays for the sound bars and the speakers .
Everything work very well when I am done I will post pictures

TV Mounting

I have now hung three TVs: 85”, 60” and 50”. I am so literally impressed with how easy it is I had to have brother come over to see it because he didn’t believe me after how small he saw brackets were. He actually said it wouldn’t hold for TVs this large. This is so much better than the big metal bars that literally ruin your walls. I used on plaster/concrete. And it looks amazing. Greatest little piece of metal! Thank you!

Super easy!

It was super easy to install and took 10 minutes max! Highly recommend!

Love these products!

I built a new house a year ago and hung 9 tv's.....all of them with Hangsmart! Just bought the soundbar mount and it's awesome as well. It is so easy to install and it works! I have all my friends buying them now. I wish I invented this thing!

Shock at the simplicity!

I have been burned by so many Facebook purchases, so I was skeptical. I am renting, so I did not want to do too much damage to the walls, this product is amazing! We watched the video and had it set up in no time! Highly recommend!

easiest mount ever

This was the easiest mount I've ever done. Took about 10 minutes and the tv was up and ready to go

Worked exactly as advertised

The instructions were perfect and the video really helped to better understand the simple steps for installation. I am very pleased with my hangsmart purchase. Thank you.

L
Shipping Protection
Linda Barker
New House

We ordered these for our new house and will be installing them next week and will update the review at that time…

That was the easiest install I’ve ever done. Good for flat mount. If you want tilt or swivel it won’t work.

Seriously, so easy!

I had my TV on the wall in under 20 minutes and I didn't have to damage my wall or worry about finding studs. So easy!